Things to do in Albany
Client Login
Please enter your Client Log-in user name and password for access to the Special Client Booking Facility.
Cancellations
If you wish to cancel your booking, please enter the Booking Reference Number and your last name.
Room Assignments
Please assign your guests to their rooms. Nominate their names to each room.
| Room | Adults | Children |
|---|
You have nominated multiple rooms; please note that the arrival/departure dates and payment details must be the same for all rooms.
If these details are different, please consider separate bookings.
Our Values
Our Mission, Vision and Values
Our core philosophies are built on value, quality and service. We strive to be the best mid-range independent hotel operator in Western Australia. We will endeavour to consistently provide a great value product with the highest level of personal service. We are passionate about what we do and what we offer. We are warm, open and welcoming to all our guests, clients, stakeholders and employees.
This is what drives us and empowers us to be committed to our values.
Teamwork
The foundation of our company that enables us to deliver our mission and aim to exceed customer expectations. We know that excellent communication and team spirit is the key to our success. From Front Desk to Food & Beverage to Housekeeping, our staff are the face and heart of the company.
Innovation
We understand our domestic and international guest’s cultural differences and what we need to do to meet their requirements, provide warm hospitality and ensure a relaxing stay. We are leaders, not followers, and the first to implement ideas and set new benchmarks.
Creativity
We don’t just aspire to offer quality and value-for-money, we actively identify our customer’s needs and continually improve our products, image and brand through refurbishment projects, special offers, complimentary items and benefits, designed to enhance the guest experience.
Honesty
We represent our hotels with honest and realistic depictions. Our ethics shape our conduct. Our customers trust us.
Flexibility
We adapt to our customer’s needs and requests to provide the best solutions each time. We are responsive and proactive.
Diversity
A wide-ranging workforce creates strong teams, fosters ideas and underpins all we do. We embrace differences in people’s backgrounds, traditions, beliefs and ambitions.